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Alder Hey Information for Parent/Carers Update 25th March 2020

Information for parent/carers – paediatrician services at Alder Hey  25th March 2020


“As with all  NHS organisations, Alder Hey is reviewing its response to the coronavirus outbreak and the impact that this will have on the services we deliver.

For Community Paediatrics we have already seen a reduction in our staffing levels and as such we are clinically reviewing all of our patients who have appointments booked over the next 3-4 weeks and deciding on the most appropriate clinical plan.  All families will be contacted individually by phone to let them know what is happening with their appointment. It is envisaged that the majority of our appointments will be delivered via a telephone or using a virtual platform such as Microsoft Teams rather than a face to face appointment, as long as it is clinically appropriate.  Where a face to face appointment is required, this will be accommodated where possible or delayed until after the impact of this outbreak situation.

As well as the impact on clinic activity, the demands on the repeat prescribing services has increased over the last two weeks this, together with decreased staffing levels could potentially mean a delay in sending out prescriptions.  We understand that this may cause concern for families and we want to assure you that we are prioritising our efforts to limit the impact of this.

Your support is much appreciated at this time and we would like to work with you to ensure that we are communicating with families appropriately.  To support this we are setting  up a dedicated email address for queries, this will support us to manage concerns whilst we have limited staff working in the team.  We will aim to respond to queries within 2 working days”