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Liverpool & Knowsley Special Educational Needs and Disabilities Information, Advice and Support Service (SENDIASS) - Provided by Barnardos

Welcome to Liverpool and Knowsley SENDIASS we offer advice and support around various topics relating to Special Educational Needs and disabilities (SEND) for children and young people aged 0-25 living in the Liverpool and Knowsley Area District and their families.

We are funded by Liverpool City Council and Knowsley Metropolitan Borough Council but the service is managed independently by Barnardo's. We provide free, confidential and impartial support – which means we do not take sides and we try to ensure that everyone’s views are expressed and heard. We can offer information advice and support by telephone or email, and by more focused methods depending on individual need.

Contact Details


109 Eaton Road, L12 1LU

L12 1LU

Opening days / times

Monday to Friday 9am to 5.00pm

Additional Information

Age range

0 - 25

Referral procedure

We offer information, advice and support over the telephone and by email. You can Self-refer if you contact us by telephone please leave a message clearly stating your name, number and a brief description of your concern. A member of staff will contact you to discuss your circumstances.

Service cost


Availability comments

A 24-hour answer machine and call back service and signposting service, including linking to the national SEND helpline, as well as a dedicated email address for enquirie and a website for information and guidance. 


 All staff delivering the service are IPSEA trained.

Things to know

Barnardo's is Britian's biggest children's charity we supported 357,276 children, young people, parents, and carers who needed us. during 2021/22. You can visit, to find out more about the work we do. 

Delivery period


Universal AccessUniversal Access

Provides additional or specialist facilities for SEN & D peopleProvides additional or specialist facilities for SEN & D people

Parking availableParking available

Region wideRegion wide

Part of the local offerPart of the local offer

Overall rating:


20 May 2022 - 4:40pm
Hi , my daughter has just been put on the ASD pathway . School won’t put anything in place or offer any help . I want to start the ECHP process but feel a bit lost . If you could provide any guidance it would be appreciated. Thanks LIsa
12 October 2019 - 9:45pm
Hello, I am in the very early stages of a 2yr battle of starting the process of obtaining a diagnosis for my 4yr old. I need additional advice on how to best respond to my child’s behaviour issues and more information as to living and managing my child’s behaviour due to possible ADHD/ASC/Sensory needs. Thank you K***
14 June 2019 - 1:19pm
Pat was a great help in explaining the sections of my daughter’s draft EHC plan to me. She provided support, advice and guidance. I would highly recommend the SENDIAS service to all parents who require SEND advice and support.
4 June 2019 - 8:07am
Sendiass has been a massive support to me and my son. They stepped in and supported us when the school would not listen, when the school had all the wrong answers and basically failed my son...... Sendiass supported us in gaining a much needed EHCP, even when the school said he did not need one. I cannot thank them enough for all their 100% support. THANK YOU ⭐️⭐️⭐️⭐️⭐️
11 April 2019 - 4:30pm
Pat has been so supportive walking us through the whole process of getting our son's EHCP and advocating on our behalf. She followed up on everything and kept us informed and let us know our rights. I would have been lost without this service and I now feel confident that my son will get his needs met. Thank you to Pat and the team for this support. I would highly recommend this service to others for support.
1 April 2019 - 11:30am
Very very helpful service, Pat gave me advice and support on EHC needs assessment request and next steps going forward.
29 March 2019 - 6:55am
Pat has been helping me for over a year, she was amazing& we couldn't have got we we are today had she not been involved. Pat was supporting us right through the EHCP process for my 13year old son who wasnt in Education towards the end for over 5 months& she worked so hard to help with the tribunal process . Pat always called me back& often spent over half an hour on the phone to me. Sendiass do an invaluable service & I wouldn't think twice about calling Pat if I need there help in the future . Thanks so much
2 February 2019 - 1:24pm
Yvonne has been very helpful and supportive, thank you for all your advice Yvonne lovely to meet you!
8 January 2019 - 4:21pm
Yvonne has been nothing but helpful from the start of my sons EHCP assessment, I can not thank her enough. She has answered all my questions and concerns. She has contacted the council numerous times to find out what was going on and was always so quick to keep me updated. This service is amazing and unbiased and am glad I got in touch.
20 December 2018 - 4:08pm
I found pat extremely helpful and she really went out of her way to get us the outcome we wanted which was a special needs school for my son. Would highly recommend the SENDIASS service.