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Liverpool & Knowsley SEND IASS (Special Educational Needs and/or Disabilities, Information, Advice & Support Service)

SEND IASS (special educational needs and/or disability, information, advice and support service)  provide free, confidential and impartial information, advice and support to children/young people with special educational needs and disabilities (SEND) and their parents/carers. We work with families of children and young people from 0-25 and cover issues related to education, health and social care.

SEND IASS are statutory services, which mean there has to be one in every local authority.  Liverpool and Knowsley SEND IASS is a combined service for residents of Liverpool and Knowsley and is delivered by WIRED, a registered charity.

Liverpool and Knowsley SEND IASS offer:

  • Telephone and email service
  • Factsheets about Special Educational Needs and Disabilities
  • Drop-in/information sessions for parents and carers
  • Face-to-face, meeting  and appeal support for families that need it

Liverpool & Knowsley SENDIASS Newsletter 2

Liverpool & Knowsley SENDIASS Newsletter 1

IASS Easy Read Minimum Standards

IASS Minimum Standards  

IASS Video for children and young people 

What they are/how they can help

Introduction to the Information, Advice and Support Services  

Contact Details

0800 012 9066 Option 2 for Knowsley

Stoneycroft Children’s Centre
38 Scotia Road
L13 6QJ

L13 6QJ

Opening days / times

Monday to Friday 9am to 4.30pm.

Additional Information

Age range

0 - 25

Referral procedure

Self-referral by telephone or email.

Availability comments

Office visits are by appointment only.

Things to know

DBS Policy in place

Delivery period


Universal AccessUniversal Access

Provides additional or specialist facilities for SEN & D peopleProvides additional or specialist facilities for SEN & D people

Parking availableParking available

Region wideRegion wide

Part of the local offerPart of the local offer

Overall rating:


12 October 2019 - 9:45pm
Hello, I am in the very early stages of a 2yr battle of starting the process of obtaining a diagnosis for my 4yr old. I need additional advice on how to best respond to my child’s behaviour issues and more information as to living and managing my child’s behaviour due to possible ADHD/ASC/Sensory needs. Thank you K***
14 June 2019 - 1:19pm
Pat was a great help in explaining the sections of my daughter’s draft EHC plan to me. She provided support, advice and guidance. I would highly recommend the SENDIAS service to all parents who require SEND advice and support.
4 June 2019 - 8:07am
Sendiass has been a massive support to me and my son. They stepped in and supported us when the school would not listen, when the school had all the wrong answers and basically failed my son...... Sendiass supported us in gaining a much needed EHCP, even when the school said he did not need one. I cannot thank them enough for all their 100% support. THANK YOU ⭐️⭐️⭐️⭐️⭐️
11 April 2019 - 4:30pm
Pat has been so supportive walking us through the whole process of getting our son's EHCP and advocating on our behalf. She followed up on everything and kept us informed and let us know our rights. I would have been lost without this service and I now feel confident that my son will get his needs met. Thank you to Pat and the team for this support. I would highly recommend this service to others for support.
1 April 2019 - 11:30am
Very very helpful service, Pat gave me advice and support on EHC needs assessment request and next steps going forward.
29 March 2019 - 6:55am
Pat has been helping me for over a year, she was amazing& we couldn't have got we we are today had she not been involved. Pat was supporting us right through the EHCP process for my 13year old son who wasnt in Education towards the end for over 5 months& she worked so hard to help with the tribunal process . Pat always called me back& often spent over half an hour on the phone to me. Sendiass do an invaluable service & I wouldn't think twice about calling Pat if I need there help in the future . Thanks so much
2 February 2019 - 1:24pm
Yvonne has been very helpful and supportive, thank you for all your advice Yvonne lovely to meet you!
8 January 2019 - 4:21pm
Yvonne has been nothing but helpful from the start of my sons EHCP assessment, I can not thank her enough. She has answered all my questions and concerns. She has contacted the council numerous times to find out what was going on and was always so quick to keep me updated. This service is amazing and unbiased and am glad I got in touch.
20 December 2018 - 4:08pm
I found pat extremely helpful and she really went out of her way to get us the outcome we wanted which was a special needs school for my son. Would highly recommend the SENDIASS service.
15 December 2018 - 9:54am
Lovely lady came out to see me yesterday to help me with my son's EHCP, explained everything in detail so I had good understanding of the prosess and was very helpfull, thank you


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